Trotec Laser Systems Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Trotec Laser, Inc. ("Trotec," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (trotec-laser.com), submit inquiry forms, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Submit a consultation or quotation request form (name, email, phone, company, application details)
• Subscribe to our newsletter or technical publications
• Contact us via email, phone, or other communication channels
• Leave comments on our blog or technical articles
• Register for webinars, demonstrations, or trade show events

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms used
• Device type (desktop, tablet, mobile)

3. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and provide quotations
• Deliver technical information about laser processing solutions relevant to your application
• Improve our website functionality and user experience
• Send periodic communications about product updates, application notes, and industry insights (with your consent)
• Analyze website usage patterns to optimize content and performance
• Comply with legal obligations and protect our legitimate business interests

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process personal data under the following legal bases:

• Consent: When you voluntarily submit forms or opt in to communications
• Legitimate Interest: To improve our services, website security, and business operations
• Contractual Necessity: To fulfill quotation requests and service agreements
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Trotec Affiliates: Regional offices that may handle your inquiry based on your location
• Service Providers: Third-party vendors who assist with website hosting, analytics, email delivery, and CRM services, bound by data processing agreements
• Legal Requirements: When required by law, court order, or governmental authority

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically no longer than 36 months from your last interaction with us. Inquiry and quotation data may be retained longer where required for contractual or legal compliance purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features. For detailed information about specific cookies used, please refer to our cookie settings panel.

10. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Trotec Laser, Inc.
Data Protection Officer
4 Olsen Avenue
Edison, NJ 08820, USA
Email: [email protected]
Phone: +1 (866) 226-8505